Last updated September 17, 2026

Refund & Cancellation Policy

This policy explains how Wisdify handles refunds, cancellations, and subscription changes for its continuing professional education courses.

The Simple Rule

A purchase is generally eligible for a full refund while no CPE has been earned from it. CPE is considered earned when you satisfy the course completion requirements and we issue the completion record or certificate.
Once CPE has been earned from a purchase or subscription charge, that payment is normally not refundable. We may make an exception when fairness requires it, and we will always provide any refund required by law.
If we approve a refund after CPE was earned, the completion, certificate, and associated CPE credit will be revoked. A revoked certificate is no longer valid and must not be claimed or submitted as earned credit.

A course purchased on its own is eligible for a full refund if no CPE has been earned from that course.
If Wisdify withdraws a course before you complete it, or a technical fault prevents completion and we cannot resolve it, we will provide a full refund regardless of how much time has passed.

A subscription may be cancelled at any time from Account, then Billing. Cancellation stops the next renewal; it does not shorten the term you have already paid for.
Access to subscription content continues until the end of the paid term. Course progress is retained after access ends and resumes if you subscribe again.
Your most recent subscription charge is eligible for a full refund if no CPE has been earned since that charge. If a refund is issued, subscription access ends when the refund is processed.
Older subscription charges are normally not refundable. We will consider unusual circumstances and provide any refund required by law.
Cancelling a subscription does not withdraw you from courses you enrolled in. Your enrollments and their completion deadlines continue to run.

Enrolling in a course is free and starts a 365-day window in which the course must be completed for it to earn CPE credit.
That window runs from the date of enrollment and continues regardless of whether your subscription is active. It cannot be paused, extended, or reopened once it has closed.
Enrollments cannot currently be withdrawn. If you enrolled in error, contact us and we will advise what can be done.
Wisdify courses are self-study and delivered on demand. There is no scheduled session to cancel and no cancellation fee.

Email the address below from the address on your Wisdify account, naming the course or subscription and the reason for the request.
We aim to acknowledge refund requests within 3 business days and to resolve them within 10 business days. These are the standards we work to, not contractual guarantees.
Approved refunds are returned to the original payment method. Your bank or card issuer controls how long the credit takes to appear.

Please contact us first if you do not recognize a charge or believe a payment is wrong. We will investigate and, when this policy applies, issue a refund. Contacting us does not limit any right you have through your bank, card issuer, or applicable law.
If a bank, card issuer, or payment provider reverses a payment after CPE was earned, we may revoke the completion, certificate, and credit connected with that payment. We may provide the payment provider or card network with relevant purchase, account-access, course-progress, completion, certificate, policy-acceptance, and communication records when responding to a dispute.
If a reversed payment is later restored, contact us and we will review the related access and CPE records for reinstatement as appropriate.

Refund and cancellation requests can be sent to hello@wisdify.com.